Shipping policy

Last Updated: July 23, 2026

At Flonex, we are committed to delivering your orders quickly and reliably. This Shipping Policy explains how we process and ship your orders.

4.1. Processing Time

• Orders are processed within 1–2 business days (excluding weekends and holidays) after payment confirmation.

• You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

4.2. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can track your order directly on our website or through the leopard's corrier's portal.

4.3. Incorrect Shipping Information

Please ensure your shipping address is accurate at checkout. Flonex is not responsible for lost or delayed packages due to incorrect or incomplete address information. If you need to change your shipping address, please contact us within 12 hours of placing the order at flonex83@gmail.com.

4.4. Lost or Stolen Packages

If your tracking information shows that your package was delivered but you have not received it, please contact the carrier directly. Flonex is not liable for lost or stolen packages after they have been marked as delivered by the carrier.