Refund policy

Last Updated: July 23, 2026

At Flonex, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. This Return and Refund Policy outlines the terms and conditions for returning products and receiving refunds.

1.1. Return Eligibility

To be eligible for a return, please ensure that:

  • The item was purchased directly from the Flonex website or an authorized retailer.

  • The return request is initiated within 14 days of the delivery date.

  • The item is in its original condition, unused, and in the original packaging with all tags and accessories included.

1.2. Non-Returnable Items

For hygiene and safety reasons, certain items are non-returnable. These include, but are not limited to:

  • Intimate apparel, swimwear, and earrings.

  • Sale or clearance items (unless faulty).

1.3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our Customer Support team at flonex83@gmail.com with your order number and the reason for the return.

  2. Receive Authorization: You will receive a Return Merchandise Authorization (RMA) number and a prepaid return shipping label (where applicable).

  3. Pack & Ship: Carefully pack the item(s) in the original packaging, include the RMA number on the outside of the package, and drop it off at your nearest carrier location.

1.4. Refund Policy

  • Processing Time: Once we receive and inspect your returned item, we will process your refund within 3–5 business days.

  • Method of Refund: The refund will be credited to your original payment method.

  • Partial Refunds: A partial refund may be issued for items that are damaged, missing parts, or returned after the 14-day window.

  • Shipping Costs: Original shipping costs are non-refundable, unless the return is due to our error (e.g., you received a defective or incorrect item).

1.5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery at flonex83@gmail.com with a photo of the issue. We will arrange for a replacement or a full refund at no extra cost to you.